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Returns, exchanges and refunds

Last updated: 2026/11/02

At cutesmile, we want every customer to have the best shopping experience and be fully satisfied with their purchase. This policy sets out a clear, transparent process for inspecting, returning and exchanging products under the terms below.

1. Inspection and returns on delivery

  • You may inspect the product's outside and check that it matches your order (name, colour, size, quantity) in front of the delivery driver, before they leave, without using the product or opening its sealed inner packaging.
  • If you refuse the order in front of the driver, the order is cancelled and the product goes straight back, and you pay neither the price of the goods nor the delivery fee.

2. Sales are final after delivery

  • Once the driver has left and delivery is confirmed, the sale is final and returns are no longer accepted, with these exceptions:
  • An exchange at your request (section 3).
  • A defective product, or one that doesn't match your order (section 4).

3. Exchanges at your request (after the driver has left)

  • Request the exchange within 48 hours of receiving your order.
  • The product must be in its exact original condition: unused, in its original packaging, undamaged, and with sealed packaging unopened.
  • The replacement item must be in stock.
  • You pay a delivery fee of 5,000 IQD for us to bring the replacement and collect the original item.

4. Defective products or products that don't match your order

  • If you receive a product that is defective, damaged or different from what you ordered, tell us within 48 hours of delivery by WhatsApp or email, with your order number and clear photos or video of the problem.
  • We pay all delivery costs, and the product is replaced free of charge.
  • If no replacement is available, the full order amount is refunded under section 5.

5. Refunds

  • Cash on delivery: if you refuse the order and hand it back to the driver straight away, you pay nothing (neither the goods nor delivery). If you're owed a refund after delivery (section 4), it is paid back in the way agreed with customer service.
  • Prepaid (electronic payment or transfer): when the product is handed back to the driver, or a refund is due under section 4, the full amount is returned to your account or e-wallet within 3 to 7 working days, once we have received the returned item in its original condition or verified the report.

6. Delivery costs at a glance

  • Returning on delivery (changing your mind in front of the driver): free.
  • Exchange at your request (after the driver has left): 5,000 IQD, paid by you.
  • Defective product or one that doesn't match your order: free; we pay all costs.

7. Products that can't be returned or exchanged at your request

  • Digital cards and electronic activation codes.
  • Custom orders made or modified at your special request.
  • If one of these products is defective or doesn't match your order, section 4 applies.

8. Contact and exchange requests

  • To request an exchange, report a problem or ask anything, contact us:
  • Email: support@cutesmile.you
  • Phone / WhatsApp: +9647867418828
  • Store address: Baghdad, Iraq
  • Hours: every day of the week